Help Center


Are your watches brand new?

We have brand new watches and pre-owned watches. All of our brand new watches come in a box with a warranty card and tags.

Will my purchase come with the official warranty?

Some watches will come with the official manufacture warranty card. However, because we are not an authorized manufacturer dealer or distributor for watches that we sell, the official manufacturer may choose to not honor the original warranty. All watches are subject to prior sale.

Do you sell any watch accessories?

We do not sell any watch accessories at the moment but we are working on it.

What are your shipping prices?

We offer free ground shipping to all orders shipped within the United States. For international orders, we charge a flat rate of $9.99 USD for shipping. The buyer is responsible for VAT/duties. Please plan accordingly and contact your local customs agency for further information on the costs.

How long does it take to process my order?

It will take approximately 3-6 business days to ship out your order once your payment verification has been completed.

Do you overnight packages?

Yes, we can overnight your package at an additional cost. The overnight shipping cost varies depending on the destination. Please kindly note that we would still need 3-6 business days to process your order after you make your purchase.

Can you provide more photos of the watch?

Photos from our listings on our website are actual photos of the watch. We do not use any stock photos therefore, we generally do not provide additional photos for our listings.

Will you accept watch trades?

We do accept some trade-ins, depending on the watch's brand and condition.

Can you add/remove links on the bracelet?

We DO NOT offer any watch resizing and/or adding and removing links and strap hole punch.

Do you do watch repairs?

We do not offer any watch repairs currently. Please kindly check out your local authorized dealer or watch repair shop for services.

Where are you located?

Our office is located in San Mateo, California.

Can we see the watch in person?

We are not a retail store. Please kindly check out the watch at an authorized dealer and then make the purchase with us.

Do you charge sales tax?

Due to California law, we charge California Sales Tax according to the delivery zip code which can range between 7.25% - 9.8% sales tax for shipments shipped to California or picked up at our San Mateo office.

Can I pick up the watch at your San Mateo, California office?

Due to COVID-19, we are currently not offering pickup at our office.

Are your shipments covered with insurance?

We purchase insurance for all of our packages. In case it gets lost in transit for any reason, we would submit the claim with our insurance company so that we are both protected.

Do you have delivery confirmation?

We require signature confirmation on all of our packages.

Do you accept wire transfer?

Yes, we accept wire transfer. Please contact us for more information.

Do you accept Bank Debit payments?

We require documentation for payment verification (ID and voided check). The payment process may take up to 5-7 business days. There will be a US$10 fee deducted for cancellations. Please email verification to after order is placed. If voided check and ID is not provided on the day the payment is settled, we will cancel the order, net of cancellation fee US$10.

The watch I want is currently out of stock, when will it be back in stock again?

Unfortunately, we cannot provide an exact time frame of when the watch will be back in stock. If you’d like, we can contact you once it's available for purchase. Please contact us if you are interested in being on the waitlist for a specific watch.

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